Customer Information

Placing An Order
Payments
Postage Costs
Returns and Exchanges
How to Return an Item
Privacy Statement

Placing An Order

For questions regarding your order please email: info@dandylifeclothing.com
Orders will not be dispatched until payment in full has been received.

When we receive your order we’ll send you a confirmation email of your purchase.

Orders are sent as quickly as possible once we’ve confirmed payment. This is usually within 2-3 working days. We will inform you by email if there are any problems with your order.

We cannot take online orders over the phone and we cannot offer a pickup service for online orders, which are dispatched by mail only.

We cannot be held responsible for any incorrect addresses provided to us. Please double check that all your details have been filled out before completing your order. Please make sure your delivery address is an existing address where someone will be able to accept your item.

Please be advised that every country has different customs laws and your product may incur other charges whilst in transit. DandyLife is not responsible for these charges.

Payments

We accept the following payment methods:

  • Credit card payments (MasterCard, American Express and VISA) via our secure payment gateway.
  • Paypal

All personal info, address, email, credit card and banking details MUST be filled out correctly to ensure we can send your purchase expediently and correctly.

Postage Costs

UNITED KINGDOM: Free delivery on orders over £50 / £5 on orders under £50.
We are currently using the courier service DPD to deliver parcels within the UK which is estimated to deliver next working day after dispatch. Please bear in mind that it will usually take up to 3 working days for an order to be dispatched and that we do not dispatch items during weekends or bank holidays.

If you are not able to accept delivery of your parcel, DPD will leave a card with further instructions. You will be provided with a tracking number once your items have been dispatched.

EUROPE:
Free delivery on orders over £120 / £6 on orders under £120.
We use Royal Mail's International Tracked & Signed which is a signed for first class service that is estimated to deliver within 2-6 working days. You will be provided with a tracking number once your items have been dispatched.

USA & CANADA:
Free delivery on orders over £120 / £8 on orders under £120.
We use Royal Mail's International Tracked & Signed which is a signed for first class service that is estimated to deliver within 5-7 working days. You will be provided with a tracking number once your items have been dispatched.

AUSTRALIA:
Free delivery on orders over £120 / £11 on orders under £120.
We use Royal Mail's International Tracked & Signed which is a signed for first class service that is estimated to deliver within 5-7 working days. You will be provided with a tracking number once your items have been dispatched.

REST OF THE WORLD: F
ree delivery on orders over £120 / £8 on orders under £120.
We use Royal Mail's International Tracked & Signed which is a signed for first class service that is estimated to deliver within 5-7 working days. If our default Royal Mail's International Tracked & Signed is not available for your country we will provide a courier service and the cost will be uploaded at the checkout. You will be provided with a tracking number once your items have been dispatched.

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Please note
 that any customs and import duties will be paid by the recipient on arrival of the parcel. We fill in customs declaration forms for international orders when required.

We cannot be held responsible for delivery delays or items lost or damaged once dispatched, either in the UK or to overseas locations.

Missing Orders

If you have not received your order within 15 working days, please email us at info@dandylifelondon.com with your order number. Sometimes your order will be waiting in your local post office and you have not received a 'while you were out' card.

Returns and Exchanges

IF YOU DON’T LIKE IT, JUST SEND IT BACK!

There's no need to be nervous, if you find that:

  • It doesn’t fit
  • It isn’t as you imagined
  • You changed your mind

You can always send it back and we will swap it or refund you no problem! Please read our sizing guide if you have any queries about fitting to figure out your size. If the sizing doesn’t work for you we can send another size.

For questions regarding returns please email: info@dandylifeclothing.com

Returns Address:
DandyLife Clothing Returns
C/O RIF Logistics
5-7Frenchs Avenue
Dunstable LU6 1BH
United Kingdom

How to Return an Item

To return an item(s) to us please include a copy of your invoice & a completed return & exchange form which we included with your order. 

All items returned must be in a clean, unworn and undamaged condition. Items must be returned in the original packaging and with the labels still attached. If any items are received in an unsellable condition, they will be posted back to you.

You can only return your item(s) for a refund or exchange if you post your parcel back to us within 30 working days of receiving your order.

Postage costs for your return postage are non-refundable unless the item sent is faulty or incorrect. We will only refund the original amount that you paid for us to send the item(s) to you.

If we have sent you an incorrect or faulty item we will also refund the cost of the return postage. We will send out your correct item as soon as we receive the incorrect item here.

If returning items to us from outside of the UK, you must clearly state on any customs declarations and on your parcel that the parcel that you are sending is 'RETURNED GOODS'. If this is not declared, we will forward any costs for duty through to you.

We are not responsible for any returns sent back to us that are lost in the mail. We highly recommend using a tracked service so that you can check the status of your return. We are not liable if your return is lost before it reaches us.

We will aim to process returns within 5 working days of receipt.

Privacy Statement

We will use your information in the strictest confidence and will not give your info to any 3rd party for marketing purposes. We do not record credit card information.